FAQs

Order confirmation is automatically sent to your email address when your order is placed.
Check your mailbox’s spam or junk folder.
If you left out an email address when you placed your order, you will not receive an email confirmation.
If you have not received your order confirmation within 24 hours, contact us at support@momotarot.com .

We are unable to guarantee any changes can be made to your order once we have started processing it.
If you need to update your shipping address, please contact us as soon as possible at support@momotarot.com . and we will let you know once we have updated your shipping address.

Unfortunately, we are unable to remove an invoice or place a blank invoice in the package.

If you would like to cancel your order, please email us at support@momotarot.com with the following information: ●Order Number ●Order Name ●Order Address If you do not provide this information in your first email, this will slow down the process. We can not guarantee that your item will be cancelled in time. If not, you can request to return it.

All orders are shipped within 2~5 business days.

Include your email address with your contact information when placing your order.
You will receive an email notification with your tracking number once your order ships.
Tracking information can also be found by logging in into your account.
If you have not received a tracking number after 3 business days of placing your order, or are unable to locate your tracking number, please contact support@momotarot.com .

Check the tracking number you received when your order shipped.
If your tracking number is still showing as still in-transit, it means your order is still on its way.
Please allow for 7-10 business days from purchase to allow for shipping delays, and if your order still has not delivered by then, please contact support@momotarot.com .

If the tracking number for your order is showing as delivered, and you did not receive your package, please confirm it is not in your mailroom, by the front door, by the front porch, or any location where packages are delivered to your home.
Do not forget to confirm it is not with your neighbors, as they may have accidentally received your package.
If your package is still missing, please contact support@momotarot.com .

Yes, we ship internationally. We currently do not ship to Ukraine.
Most international orders arrive in 10-14 business days. Please note, customs delays and delivery to remote locations may take longer for your package to deliver.

No, we do not ship to PO Boxes.
A physical address is required for your order.
Please note, we do not deliver to APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office).

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